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Theo Gilbert-Jamison

Author, Keynote Speaker, Consultant, Executive Coach

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Theo Gilbert-Jamison

  • Is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary.
  • She is also author of several popular leadership books to include: The Six Principles of Service Excellence (published in 2005), and The Leadership Book of Numbers, Volumes 1 & 2 (published in 2008 and 2012).
  • Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Learning & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career.
  • Theo was also a key contributor, instrumental in implementing and sustaining quality processes and systems that led to The Ritz-Carlton Hotel Company becoming a two-time recipient of the renowned Malcolm Baldrige National Quality Award.
  • With extensive background in Executive & Leadership Development, Human Resources, and Quality Improvement — today, Theo works closely with a diverse group of organizations — ranging from automotive, legal and financial services, to education, hospitality, private clubs, luxury retail, healthcare, technology, non-profits and more.
  • On average, Theo’s books, workshops, videos, and webinars are viewed by over 150,000 people annually.
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“I can certainly say the class helped me so much on my approach towards my leaders and team. The Strong Leader Institute covered a lot of great information that was very helpful and I was able to use on a daily basis. It wasn’t also about just the knowledge I took with me. Another great benefit came from doing assignments, receiving individual feedback, and interacting with other guests in the class and learn from their perspective and industries.”

Adil Drief, Front of The House Manager | The Ritz-Carlton Orlando, Grande Lakes
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